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Solutions
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Developer Portal
Integrate with our hardware and software solutions at the edge
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Solutions
Compliance Overview
Know your fleet is staying compliant with tools trusted by top enterprise fleets
Productivity Overview
Productivity solutions are designed to help your fleet work smarter
.
Safety Overview
Find the solutions you need to keep people, vehicles, and loads safe
Virtual Vehicle Overview
Make it easy to connect your drivers, solutions, data, and devices
.
Managed Driver Experience
Secure your fleet’s devices, apps, and data
Americas Fleet Management Report 2024
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Platform Science Partners With Phillips Connect
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Marketplace
Join us in our mission to make transportation smart
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Platform Science Driver Apps
PS HOS
Track and review drivers' hours of service to ensure their compliance
PS DVIR
Enable drivers to easily conduct vehicle inspection reports
PS Navigation
Help drivers arrive safely and on time using truck-safe turn-by-turn routes
.
PS Media Manager
Connect your drivers with the data they need to do their jobs
PS Workflow
Easily dispatch jobs to your drivers using our customizable fleet solution
PS Messages
Communicate with drivers and know when they've read your messages
.
PS Form Messages
Keep your systems up to date by enabling drivers to send Macros to dispatch
PS Analytics
Improve operational efficiency, safety, and compliance by simplifying your data
Marketplace Overview
Partner Ecosystem
Join Our Virtual Vehicle Marketplace
Learn More
Categories
All
Asset & Trailer Tracking
Bypass & Tolling
Compliance
Document Management
Driver Productivity
.
Driver Safety
Fuel Management
Human Resources
Maintenance
Navigation & Routing
Sensors
.
Security
Supply Chain
Systems Integrators
TMS
Training & Learning Management
Video Safety
Media Kit
Download our latest brand assets, guidelines and more
LET'S GO
Developer Portal
Integrate with our hardware and software solutions at the edge
LEARN MORE
Information & Support
Videos
Watch our videos for more detailed information about our solutions
Customer Support
Meet our team of helpful and knowledgeable support experts
Installation & Rollouts
Discover how we help your fleet get going and keep moving
.
Blog
Keep updated on the latest insights on the industry and Platform Science
Brand Resources
Visit our one-stop shop for all things Platform Science content
Webinars
Watch our webinars for a better look at what and who keeps us moving forward
Customer Spotlights
Mesilla Valley Transportation
Learn how MVT onboarded their fleet
with our Connected Vehicle Platform
Velocity Truck Rental & Leasing
See how Velocity Truck Rental & Leasing
made our platform work for them
U.S. Xpress & Variant
Hear what U.S.Xpress & Variant drivers
have to say about our platform
Werner Enterprises
Discover how Werner Enterprises uses
our platform to deliver innovation
C.R. England
See how C.R. England made our platform work for them
Stevens Transport and Vector
See how Platform Science and Vector deliver advanced fleet operations
Platform Science Partners With Phillips Connect
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About Us
.
Careers
Explore our career opportunities to find a role that fits your skills
Our Story
Learn how we started, where we've been, and where we're going next
Our Latest
Newsroom
Read the latest news about our platform, partnerships, and more
Events
Stay up to date on future trade shows and company events
.
Achievements
Check out our company's awards and milestones over the years
Security
See the advanced security measures that safeguard your data

CUSTOMER SUPPORT

Support around the clock for fleets across the country

We’re committed to giving you the service and solutions you need to keep your business moving forward

Connect With Us
CUSTOMER SUCCESS

How do we help you succeed?

We’re glad you asked. While everything we do is dedicated to your success,
 we decided to share a few specific ways we help you get there:

Tracking your experience
Managing your fleet’s overall production
 relationship with our platform
Staying on schedule
Setting expectations for order fulfillment, app deployment, platform changes, and updates
Keeping you informed
Communicating with you regarding releases, incident updates, and product enhancements
Resolving your issues
Connecting with you to resolve issues involving information and requirements
Supporting your fleet
Providing ongoing support for your fleet’s issue and RMA process
Reviewing your progress
Scheduling and executing executive-level quarterly business reviews (QBR)

24/7 expert support

Data-driven solutions •

Web-based ticket system •

Resource library •


24/7 expert support

Data-driven solutions
Web-based ticket system
Resource library

Tier zero solutions

Preventative support
Proactive maintenance

Reliable cloud service

•
 Highly consistent and robust
•
 Scales with business growth
•
 Secure data storage and access

Tier zero solutions

Preventative support •

Proactive maintenance •


Professional assistance

•
 Platform installation and support
•
 Help from experienced services team

Tell us how we can
help your business

Customer Support Inquiry
Thank you for your Platform Science Support request!


For the fastest service, please submit an email to [email protected] and a case will be created for a Technical Support agent to follow-up accordingly.


Please be sure to include your:

1. Company Name
2. Contact Information
3. Truck Number
4. Summary of the issue


Our support team is available 24 hours per day and 7 days per week.
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